WE'RE HERE FOR YOU
How can we help?
Got a question about your order, a product, or just want to say hi? We respond to every message within 24 hours.
Get in touch
Email us
support@pawfira.com
We reply within 24 hours
@pawfira
DM us anytime
Track your order
Use your order confirmation email
Support hours
Monday–Friday
4pm - 9pm
Saturday
All Day
Sunday
Closed
30-day money back guarantee
Secure & confidential
Easy refunds
Send us a message
Quick answers
Where is my order?
Check your confirmation email for a tracking link. Orders are dispatched within 1–2 business days.
What if the product comes in damaged
Email us within 30 days of delivery. We'll process your refund within 3–5 days.
Can I change my order?
Contact us within 12 hours of placing your order and we'll do our best to make changes before dispatch.